Connected Car
Benito Cid, collision manager at Mercedes-Benz USA, discussed current and possible future use cases for telematics during a Collision Industry Conference (CIC) seminar that also featured Kelly Logan, Rivian’s collision repair director. “When a customer calls in and has an issue, [service centers] create a work order,” he said. “Before that vehicle comes in, the vehicle is being looked at by a repair planner on the service side. He also questioned whether a vehicle capable of generating its own parts list post-accident would be submitting accurate information. Or did the wiring harness get damaged in the accident and there’s nothing actually wrong with the headlight?” Logan said.