Image Recognition
The process — which allowed Clear employees to manually verify prospective customers’ identities after its facial recognition system raised flags — created the potential for human error. But separately checking Clear customers’ IDs could dramatically undercut the effectiveness of its service, which has a list price of $189. Clear has defended the enrollments by pointing out that all of the people with questionable facial recognition were also manually verified by at least two Clear employees. The TSA said in a statement it is committed to requiring that all Clear customers undergo additional checks. But the process was complicated because, during that period, Clear employees couldn’t see the computer-generated images of the people.