DLR tests ideas to help blind and partially sighted customers use the trains

Transport for London (TfL) and KeolisAmey Docklands, operator of the DLR, have partnered with GoMedia and The Royal National Institute of Blind People (RNIB) to trial NaviLens, an app designed to help blind or partially-sighted customers navigate stations. The trial will take place at Cutty Sark, Canary Wharf, Woolwich Arsenal, and Tower Gateway DLR stations for six months. The trial of NaviLens will be supported by audio announcements at stations, members of staff at Woolwich Arsenal DLR station and Passenger Service Agents that are onboard all DLR trains to assist passengers. Seb Dance, Deputy Mayor for Transport said: “Encouraging greater use of public transport is a top priority for the Mayor, and the NaviLens app should make a real difference for partially-sighted customers and help make London’s transport network accessible to all. The DLR is one of the most accessible modes of transport on our network and this new technology will go even further to help customers with access needs travel with ease, building a better, safer and fairer London for all.”