Connected Car
After posting the worst aggregate quality results in three decades last year, the industry found a way to perform even worse in 2023, according to J.D. Power, with an average of 192 problems per 100 vehicles, up from 180 in 2022 and 162 in 2021. The answer may depend on how you balance record industry profitability against abysmal initial quality scores. It's worth noting that dealers have a largely uncredited role to play in these results every year, especially when it comes to new technologies. To do so, automakers might first ask product planners whether all of this new technology is worth the cost.