Connected Car
This requires the integration of new technology (partners) and (connected) data sources into the claims experience to take advantage of the insights generated by connected transportation devices drive a better claims experience and reduce claims handling cost. By embracing change, an insurer can transform the claims process from a dreaded experience into an opportunity to build a stronger customer-carrier relationship. The claims process is the most critical event in the life of a policyholder that ultimately connects the customer and carrier. Even if the insurer has an internal operations or cost goal, a claims transformation should always keep the customer experience at the core. This will also affect claims transformation efforts already underway as the true impact of mobility on this transformation has yet to be realized.