Image Recognition
Noyb said the complaint came from a customer from Spain who booked a Ryanair flight through the Barcelona-based online travel agency eDreams and then received an email from Ryanair requesting her to complete a "verification process". The case was filed with the Spanish Data Protection Agency (AEPD). Noyb said Ryanair "didn't provide comprehensible information about the purpose of this intrusive process" which requires the client's consent under the EU's data protection regulation (GDPR). AdvertisementIt details two ways of doing the verification process online -- the "express" version uses facial recognition technology by Ryanair partner GetID and costs 59 cents -- and a third option of going directly to an airport check-in desk before the flight. Vienna-based noyb (None Of Your Business) is handling hundreds of complaints in various jurisdictions on behalf of internet users over data protection and rights concerns.