Connected Car
Software-defined vehicles (SDVs) represent the future of the automotive industry with far-reaching implications for original equipment manufacturers in terms of design, customization, in-vehicle services, data sharing and customer service. Today, dealership service managers primarily serve as the customer service representatives responsible for handling most vehicle servicing cases on behalf of the brand. The Evolution of Customer Service ExperienceThe emergence of SDVs brings forth a fresh customer service experience within the industry, presenting potentially innovative post-sale opportunities. Physical Vs. Digital Service LanesInnovation often brings disruption, and the customer service realm is no exception. Prioritizing Customer ServiceAs SDVs reshape the automotive industry, customer service emerges as an important priority.