Connected Car
Like the root system anchoring a growing tree, Toyota Motor North America's SmartPath and the Monogram digital retailing tool by Lexus are spreading out across the automaker's 1,500 retailers. After starting with new-vehicle sales and later moving to used vehicles and then service, Toyota's homegrown digital ecosystem for its dealerships will grow this year into another major revenue area for most stores: finance and insurance. "If you look at all of those products together — sales, digital F&I and service — you've got an infinity loop for not only the customer, but also the vehicle," Myers said. "And it's not just the first customer; it could be the second or third customer in that vehicle. When you take the synergy of those [operations] working together, sharing together, and then you start to add in things like connected car?