VW Car-Net balks at tracking child in carjacked SUV because subscription lapsed


Connected Car

ARTICLE SOURCE

Unfortunately, someone at Volkswagen's Car-Net connected services missed the memo about exceptions when a VW Atlas was carjacked near Chicago with the owner's 2-year-old child in the back. They in turn called VW Car-Net for assistance in finding the SUV and the child. But the deputies say the folks at Car-Net wouldn't start tracking the vehicle because there wasn't an active subscription. The business owner called the police and brought the child inside. "Volkswagen has a procedure in place with a third-party provider for Car-Net Support Services involving emergency requests from law enforcement.