Who’s Using Facial Recognition Technology?

Let’s start with the most basic one: Who’s actually using the technology, and why? We already knew Madison Square Garden Entertainment was using it. I only found two businesses on my walk that revealed they were using facial recognition technology — Fairway, the grocery store, and Macy’s. How did you decide where to go on your “walkabout?”Oftentimes, retailers are skittish about talking about using facial recognition technology because it raises privacy concerns, as well as accuracy concerns. But after our articles about Madison Square Garden, people kept asking me who else uses it in New York City.