Autonomous Trucks
Please let us know if you have feedbackXPO’s damage claims ratio as a percent of LTL revenue remained at 0.7% in Q2, holding steady from Q1 and improving from 0.9% YoY. “Over the last year and a half we tied incentive compensation plans to improvements in service,” Harik said on the earnings call. “In the month of June, our damage claims per shipment came in at the best in over seven years,” Harik said. The damage claims ratio had been at or above 1% for most of 2020 and 2021. “We're also improving how we are operating training and loading procedures for our dockworkers to further improve service,” Harik added.