September 23, 2026 Managed service providers (MSPs) are increasingly looking to artificial intelligence to address the cybersecurity talent gap.
The integration of AI into cybersecurity operations presents a complex challenge for MSPs.
While AI can absorb routine Security Operations Center (SOC) and help desk tasks, improving efficiency and lowering costs, this automation risks removing the foundational experience that junior analysts traditionally gain from reviewing numerous alerts.
To counter this, experts suggest redesigning entry-level roles to focus on reviewing AI decisions, investigating exceptions, and developing critical thinking skills.
Ultimately, the industry must focus on cultivating expertise through mentorship and structured career progression rather than solely relying on automation or traditional recruitment methods.