Axis Bank Introduces Aadhaar Face Authentication for Mobile Number Updates on App The move aligns with a broader shift toward digital identity verification in India, where Aadhaar-based authentication, including facial recognition, is increasingly being used for secure and remote validation. Axis Bank has launched a new digital feature that allows customers to update their registered mobile number using Aadhaar-based face authentication, removing the need to visit a branch. The service is available through the bank’s mobile banking app and is being positioned as a self-service, do-it-yourself (DIY) journey. With this, Axis Bank becomes one of the first major banks in India to integrate UIDAI’s face authentication system for such a critical customer update process. The move aligns with a broader shift toward digital identity verification in India, where Aadhaar-based authentication, including facial recognition, is increasingly being used for secure and remote validation. How the process works The update process is designed as a three-step flow within the app. Users first enter the new mobile number they want to register. They are then required to complete Aadhaar Face Authentication, which involves capturing a live image using the front camera. This image is matched with the photograph stored in the Aadhaar database to verify identity. Advertisement Once authentication is successful, an OTP is sent to the new mobile number, which needs to be validated to complete the update. This combination of biometric verification and OTP ensures compliance with two-factor authentication requirements, which are increasingly being adopted across digital financial services. Advertisement Why Aadhaar face authentication matters Face authentication is emerging as a key alternative to traditional verification methods such as OTPs and physical KYC. Unlike SMS-based authentication, which can be vulnerable to SIM swap and phishing attacks, biometric verification is tied directly to the user’s identity. The system works by matching a