In Santander, more than 15 years after the launch of the Smart City program and investments exceeding 17 million euros, most of the promised digital services have still not been implemented. The municipality has officially acknowledged that key tools for residents remain in the deployment phase, with launch dates repeatedly postponed. Authorities attribute this to the complexity of integration and the need for further adjustments, but do not provide new deadlines. The Smart City project in Santander has been underway since 2010 and includes three stages: installing sensors throughout the city, creating a data management platform, and launching digital services for citizens. In the first stage, according to city officials, 8.4 million euros were spent, the majority of which came from European funds. The second stage—data integration and the creation of a management platform—cost 2.3 million euros. The third stage, launched in 2019, was to include the introduction of a mobile app, a digital resident card, and 15 interactive terminals in city streets. This phase received 6.7 million euros in funding, 60% of which was provided by the Spanish Ministry of Economy and European funds. Despite extensive investment, city residents still cannot access most of the new services. For example, the digital resident card and mobile app remain unavailable, and the installed terminals are not operational and draw complaints due to their inconvenience for people with limited mobility. During their downtime, the terminals have suffered vandalism and corrosion, requiring additional repair costs. The municipality claims that all initiatives are in the final stage of implementation but admits that deadlines have been pushed back due to complex procurement procedures, the need for integration with city systems, and coordination between different departments. In December, opposition from the PRC demanded an audit of the project’s expenses and effectiveness; however, the proposal was rejected