BCN has ripped out its entire internal tech stack and pared its SASE partner list to five. Both moves show how an established wholesale telecom aggregator is pushing deeper into managed cybersecurity. BCN tapped a new vendor for its business support system, operations support system, agent portal and customer portal. The company considered making an internal upgrade with its existing vendor, but elected to go shopping. “We really saw the breadth of providers out there that have really stepped up their game and are taking advantage of new data structures and leveraging AI as you go forward,” Chief Product Officer Chris Alberding told Channel Dive. “It was eye opening.” Alberding joined BCN in August as chief product officer, a new role for the 32-year-old company. He accepted a charter to upgrade BCN’s digital experience and help push the firm deeper into cybersecurity, as network MSPs increasingly offer managed cyber. Its wholesale telecom aggregation business remains a core part of the business, but is only one part. “The big answer is the big solution, and that's what we're challenged with today to deliver,” BCN CEO Julian Jacquez told Channel Dive last year. Billing systems and customer portals are key differentiators for network MSPs, which originated to ease the pain of working directly with large local incumbent exchange carriers. Service providers are raising their demands from their software platform providers, asking for the ability to modify what bills look like and make it easier to audit and control invoices. Customers also demand multiple ways to pay, asking for Venmo, automated clearing house and other methods in addition to checks and credit cards. “We need to meet them where they are, not have them adapt to our platform,” Alberding said. BCN’s previous platform vendor languished following a series of acquisitions by the parent