Hard Krypton Exclusive | Backed by three rounds of investment from Li Zexiang, a PhD graduate from Zhejiang University has developed the world's first vision-based after-sales technical customer service robot According to Hard Krypton, visual model enterprise MicroLink Intelligence has recently completed an angel round financing of nearly 10 million RMB, with investors being Li Zexiang and Lu Qi. The investment entities are Dongguan Clear Water Bay Phase II Venture Capital Partnership (Limited Partnership), Ningbo Institute of Intelligent Technology Co., Ltd., and Beijing Qichuang Chuangtan Phase II Venture Capital Center (Limited Partnership). This round of financing will be mainly invested in research and development. Founded in 2023, MicroLink Intelligence's founder Ning Dongdong is 31 years old this year. He pursued his doctoral degree at Zhejiang University, engaged in machine vision research, and is one of the early practitioners of deep learning-based machine vision in China, with rich experience in image processing. Ning Dongdong told Hard Krypton that he originally followed Li Zexiang to engage in product R&D in the image field, and found in the investigation that the customer service of the consumer electronics industry was very primitive. However, Ning Dongdong did not act rashly. In order to fully understand the e-commerce customer service chain, he investigated three different entities: e-commerce platforms, merchants on the platforms, and tool vendors selling AI customer service. Ning Dongdong's first stop was to work as a customer service intern at JD for 3 months. He found that JD's internal system was very perfect. "The logistics, finance and e-commerce departments are fully connected, and customer service can directly modify the detail page of self-operated stores or adjust the logistics address." Later, he went to work as a pre-sales customer service for an electrical appliance merchant on the platform. The situation here is different, which is