So too is ServiceNow, including how it expects IT leaders to finance that future.
Instead, growth is increasingly generated by “consumed” services such as infrastructure, integrations and connectors, AI token consumption, and cybersecurity.
AI convergence AI is causing previously distinct sectors such as ITSM and cybersecurity to converge, with AI itself turning into a unifying AIOps front end to diverse, specialized technologies sitting below it.
In 2025, this evolution crystalized as the ServiceNow AI Platform, a rebranded Now platform augmented by unifying features such as the AI Control Tower.
According to LaPorte, ServiceNow customers should be alert to the ways this changes their relationship.