A Transforming Hospitality Digital Landscape Technology now has a definitive role in how the hospitality industry operates and responds to guest expectations.
Internet of Things solutions enable smart rooms that give guests control over their experience, and also offer operating efficiencies, like improved energy management systems.
The mobile ordering systems that 80 percent of restaurants use or plan to use have expanded customer access.
Effective risk management strategies require organizations to view technology threats in the context of existing safety concerns.
Staff training is key, both in how to use critical technology systems and what to do in the event of a failure.