Most businesses start with clearly laid-out plans. Impact ICT took a more unorthodox path, starting with a car, driving to a handful of client meetings, and sharing a strong belief that community organizations deserved better technology support. Founded in Western Australia in 2021, Impact ICT serves not-for-profits and community-based institutions, including aged care providers and disability services. From the start, the managed service provider (MSP) wanted to do more than fix day-to-day IT issues. They wanted to help clients build environments that were scalable, manageable, and secure, taking more of the tech burden off their clients so they could focus on the people they serve. That belief shaped the business early. Impact ICT chose not to sell security in tiers or treat it like an add-on. “We only do one managed service product, which includes security,” says Tom, Director and Solutions Specialist at Impact ICT. Built to meet Australia’s Essential 8 Maturity Level 1, Impact ICT’s baseline makes strong security part of the standard from day one. But holding that line comes with pressure. Impact ICT supports hundreds of endpoints while also carrying the daily demands of managed services. And while they’ve grown quickly, they’re still a lean team of specialists. Tom puts it plainly, saying, “We don’t have someone who sits there doing security all day, every day.” That’s why Impact ICT needed a way to deliver serious protection without pretending a growing MSP could operate like a full-time security shop. They also needed vendors who’d act like real partners when something went wrong. Tom had little patience for the finger-pointing that often takes place with IT vendors. Huntress stood out because the relationship felt different. “When there’s a problem, Huntress isn’t saying, ‘Oh, that’s not our fault,’” he says. “It’s more like, ‘Let’s jump on a call and