JD Power’s 2026 U.S. Multimedia Quality and Satisfaction Study, shows infotainment systems as the one major vehicle category to get worse even as overall quality climbs industry-wide.
The industry, she said, continues improving overall vehicle quality, but multimedia remains a persistent challenge as issues move away from hardware breakdowns and toward system complexity, software performance and connectivity.
Navigation, long a sore spot for infotainment systems, showed real improvement in 2026.
The tension between adding capability and preserving reliability is likely to define infotainment quality scores for years to come.
Initial Quality Study and U.S.