Mantel Group finds agentic AI is now leading customer conversations Fresh off another AWS partner award, Mantel Group is seeing a shift toward business-case AI implementations. AI is now moving away from proof-of-concept projects toward business-case implementations on agentic platforms with proper guardrails and controls. “I think over the last year it's been a genuine shift to productionising workloads,” said Andre Morgan, AWS partner lead, Mantel Group. The “factory mindset” is guiding adoption and seeing AI being used to replace business processes and accelerate software delivery life cycles (SDLC) with clear customer outcomes “It's actually achieving some results and benefits now rather than what were some of the discussions about proof of concepts a couple of years ago,” said Morgan, speaking at last week’s AWS Partner Summit in Sydney. Mantel was named AWS Consulting Partner of the Year for Australia and New Zealand in the 2026 Regional AWS Partner Awards, marking the fourth time the business has received partner recognition. Mantel’s customers include the health fund nib and Humm group as well as growing cloud adoption across regulated industries such as financial services. Its focus has been on upskilling engineers to use agentic tools for more onerous parts of the development process. At present, these applications span design, documentation, coding, and automated testing. for nib, Mantel built an AI-powered image processing pipeline that automatically extracts and pre-populates key fields from member receipt photos submitted through its mobile app, removing manual data entry. It has achieved 90 percent accuracy on key fields, made half of all claims fully touchless and delivered close to $1 million in manual handling cost savings over 12 months. “It's a good example of how we can use the technology and the customer’s business knowledge to achieve some pretty significant outcomes. It’s very high accuracy along with