Modern command and control centres play a critical role helping cities, infrastructure and organisations stay secure and resilient. In more volatile operating environments, when geopolitical conflicts can reshape airspace access, logistics and supply-chain routes in real time, these centres manage essential operations under growing pressure. But while they can monitor everything, some still struggle to take quick informed decisions. From policing and emergency management to energy and transport, they enable real-time coordination across critical operations, bringing together data, monitoring and decision-making to help organisations manage disruption as it unfolds. Yet, research shows that despite heavy investment, most CCCs remain expensive monitoring environments, not true decision engines. To help address this gaps, PwC Middle East has developed the Global CCC Index, the world’s first structured framework for assessing and guiding command and control centre transformation. The Index enables CCCs to identify operational blind spots, benchmark themselves against global peers, and prioritise innovation across different stages of maturity – traditional, advanced and moonshot. While traditional centres are reactive and siloed, advanced centres are stronger on real-time monitoring and coordination but still fall short on predictive and prescriptive capability. Moonshot centres are more integrated, artificial intelligence (AI)-enabled and dynamic in how they support decision-making. The broader aim of the index is to accelerate the journey towards the ‘moonshot’ readiness, where command environments become more proactive, data-driven and increasingly self-optimising. PwC Middle East has assessed 20 global CCCs across the three maturity levels and across geographies and domains to understand their current maturity. Our analysis shows that while most centres excel at real-time visibility, fewer than 30% demonstrate strong decision orchestration or predictive capability. This is where weaker models start to show their limits. Investment in monitoring may be increasing, but decision rights often remain unclear and escalation logic ambiguous. Situational awareness improves, but