People Want & Expect Their Connected Cars to Act Like Smartphones with App, Services & Payments

Familiarity with the term “connected vehicle” climbed to 69 percent, compared with 60 percent two years earlier.

Cathi Chinn, Verra Mobility’s vice president of innovation, said in the company’s announcement that “consumers have arrived at the connected vehicle category.”

How the Survey Was Conducted Verra Mobility commissioned the research, which was conducted online through Pollfish on May 21, 2026.

The survey defined connected vehicle services narrowly, as those that use a vehicle’s embedded communications rather than a mobile phone connection.

Services accessed through a smartphone, including Apple CarPlay and Android Auto, were not counted as connected vehicle services for the purposes of the study.