Large organisations struggle with line of sight—financial data, process data, technology architecture, risk information, workforce data and investment portfolios are often viewed separately, making apparently simple questions surprisingly hard.
McKinsey's research supports this: "AI transformation is not a technology transformation.
Most of the value requires significant shifts in operating model, data, talent, risk management and governance."
Move from allocating people to orchestrating work O'Neill notes that AI is shifting the fundamental unit of work design.
The interesting question isn't what the operating model looks like; it's whether it's working.