Her movements were tracked, over and over. When she sat down. When she ordered a drink. When she went to the bathroom. When she took the elevator. Nina Richards went to New York Knicks games quite a bit, and the security forces at Madison Square Garden used the arena's network of cameras to follow her. New Yorkers have known for a long time that going to a game or concert at the Garden meant surrendering some privacy. That, as you watched the show, the Garden in a real sense watched you. Since 2018, there have been reports of the venue deploying face-recognition technology in what critics believe are increasingly intrusive ways. Owner James Dolan has watch lists of basketball fans who have dared criticize his management. He keeps a close eye on his other venues too, including Radio City Music Hall and the Sphere in Las Vegas. Last March, Dolan’s security team blocked a graphic designer from seeing a concert; the designer, years earlier, had printed and sold a half-dozen T-shirts reading “Ban Dolan.” He has locked out whole firms’ worth of lawyers, even keeping out a mom who was trying to take her 9-year-old Girl Scout to a Christmas show at Radio City Music Hall; the mom’s coworker had pissed him off. But the true extent of Dolan’s panopticon has only been caught in glimpses. A 2025 lawsuit by a former member of the MSG security team lifted the veil, just a bit. We started our own digging into the Garden's operations. We discovered that Dolan’s security teams obsessively tracked Nina Richards, a trans woman, over a two-year period, monitoring her movements through the venue down to the second. (WIRED is using a pseudonym in this article out of respect for her privacy.) Dolan's biometric surveillance is so extensive
The Shocking Secrets of Madison Square Garden's Surveillance Machine
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