Instead, both were victims of private facial recognition systems that have quietly rolled out across UK high streets in recent years.
It also invited representatives from Sainsbury's, a company that is currently in the process of introducing facial recognition to 200 of its stores.
Crucially, ask which third-party facial recognition company the retailer uses.
Submit a Subject Access Request (SAR): Under UK data protection law, you have the right to see the data held about you.
Send a formal SAR to both the supermarket's data protection officer and the facial recognition provider.