Uber Offers Early Indicator of the AI Effect

As Uber slashes corporate headcount, the cuts hint at how companies could finance an automated future.

In its official announcements, Uber has been quiet on this front, explicitly linking only an early 10 percent cut in its customer service department to the embrace of AI.

“Most corporate AI adoption to date has been additive,” LaFleur said.

I would not treat Uber as proof of what AI will do to every company.

Serhii Nikolaichuk, a former Uber driver and founder of The Capital Index, offers a closer look at the corporate layers being targeted.