Work in progress: analysing digital transformation in the Government of Canada Governments around the world are working to make digital transformation happen in order to improve services for citizens and support government priorities. This transformation is not just about implementing technology; it requires getting the right skills, culture, policies, and processes in place to capitalise on the benefits of data, AI, and digital tools Following this year’s AcceleateGOV conference, Global Government Forum produced a report focusing on how to scale what works and overcome barriers to digital transformation. It is based on panel sessions, presentations and discussions at Global Government Forum’s AccelerateGOV 2025 conference held in Ottawa in December, as well as a survey of 228 Canadian public servants registered for the event. The findings show that while digital transformation is advancing across Canadian government and beyond, some areas need to be strengthened and obstacles addressed. While there are clear strengths in areas such as technology infrastructure, data use, and emerging AI adoption, there are also foundational challenges that remain, including legacy technology, procurement and skills. This chapter of the report looks at the progress that has been made in digital transformation across the Government of Canada. Digital transformation: a work in progress Throughout the AccelerateGOV event, participants reflected on the progress that has been made in digital transformation to date – as well as future ambitions and barriers that remain. Survey respondents described digital transformation efforts in their organisations as largely going in the right direction. The largest proportion of respondents (48%) characterised their organisation’s overall digital capability as ‘moderate’, with 15% saying it is high and 3% saying it is very high. A quarter (25%) characterised their organisation’s digital capability as low and 9% very low. Denoting the progress that is being made, a majority (53%) said their